Q. How can I be sure of the quality of your products?

Ans: Our aim is to achieve absolute customer satisfaction by providing the highest quality. With our on-staff gemologist and quality assurance department, you can rest assured that you are getting only the highest quality, best product.

Q. Is shopping with B2C Jewels secure?

Ans: At BuyFineDiamonds Jewels, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us, the standard method accepted industry wide for your payment gateway. As for your purchase from us we are very confident that you will be extremely pleased with your jewelry.  Incase of any doubt about the product you receive, we offer a 30-Day money back guarantee.

Q. I have never purchased diamonds via the internet. Is it safe?

Ans: The internet is being used by more and more people in the US who realise that they can make huge savings on items such as diamond engagement rings, diamond rings and diamond jewellery compared with buying from your local jeweler. Also, the BuyFineDiamond automated payment system uses an encrypted server and so your details are 100% secure.

Q. What do I look for in the quality of a diamond?

Ans: While making a diamond purchase, you need to keep in mind the 4C’s- cut, color, clarity and carat- which are the key characteristics in a diamond. Generally the best quality diamonds are those with maximum brilliance which is determined by the cut of the diamond and no tinge of yellow in case of the regular colorless diamonds. The carat, that is the weight of the diamond, is most often a matter of personal tastes. For more information about the 4C’s you can visit our education section which is designed to encourage people to make an informed purchase.

Q. What if I can't find the diamond I want on your site?

Ans: Please mail us with your specifications and we shall help you find one.

Q. I like a piece of your Jewellery, but would you make a small change for me?
 
Ans: Most of our Jewellery is customizable in a lot of ways having multiple options to choose from within the product. You can customize your metal, stones etc. If you don’t find you’re preferred options within the product then kindly mail us and we shall strive to make it available.

Q. Do you offer ring sizing?

Ans: Yes, we do offer free sizing on any ring purchased on our site for 60 days after you receive your ring. After 60 days we will not be able to size your ring but you can take it to any jeweler in your neighborhood and they will charge you a nominal fee to adjust your ring.

Q. Do you sell fancy Coloured diamonds?

Ans: Yes we do carry some natural fancy diamonds like blue, pink, orange, yellow, brown. Since fancy diamonds are very rare, sometimes they may take a bit longer than the stated delivery time. For those who wish to own Coloured diamonds (looks exactly like fancy Colour) at a lower cost, we have a lot of fancy treated diamonds. They are all real white diamonds but with special treatment refined into Colour diamonds. One can’t make out the difference between natural and fancy without having expert knowledge.